The fine print, in plain language

Jambo.Travel is operated by Goomla B.V., a private limited company incorporated in the Netherlands and registered at P.J. Oudweg 5, Almere (Chamber of Commerce 39101067, VAT NL818542366B01). In these terms "Jambo", "we", "our" or "us" means Goomla B.V.; "you" or "guest" means the person creating a booking or an account on Jambo.Travel.

By using Jambo.Travel — browsing, creating an account or completing a booking — you confirm that you are at least 18 years old, have the legal capacity to enter into a binding contract, and agree to be bound by these terms and by our privacy policy. If you book on behalf of other guests, you confirm you have authority to accept these terms for each of them.

Jambo acts as an intermediary between you and the accommodation provider. Rates, availability, room descriptions, photographs, board types, taxes, fees and cancellation policies are supplied to us by our wholesale partner Emerging Travel Group (Ratehawk) and, ultimately, by the hotel.

The contract of stay is between you and the hotel. Jambo facilitates the booking, collects payment where applicable and provides customer service, but is not the operator of the property.

To make a booking you need a Jambo account. You are responsible for the accuracy of the information you provide and for keeping your credentials confidential. Notify us immediately at hello@jambo.travel if you suspect unauthorised access.

We may suspend or terminate an account that violates these terms, is used for fraud, abusive behaviour or automated scraping, or that has been inactive for a long period after we have invited you to reconfirm it.

• Prices displayed include the taxes and fees returned by the supplier, unless an amount is flagged as "payable at the hotel" (for example city tax or a resort fee).
• Before you confirm, we perform a live price check with the supplier. If the price or availability changes, we show the new total and you must accept it before the booking is placed.
• Guest names must exactly match the passport or ID that will be presented at check-in. A mismatch may lead the hotel to refuse check-in and we cannot refund on those grounds.
• A booking is only confirmed when you receive an email with a Jambo booking reference and a voucher. A charge on your card without a confirmation email is not a valid booking — contact us immediately.
• Special requests (bed type, high floor, quiet room, early check-in) are forwarded to the hotel but never guaranteed unless we explicitly confirm them in writing.

Prices are shown in your selected display currency for information only. The charging currency is stated on the booking screen and on the voucher. Card issuers may apply their own exchange rate and foreign-transaction fee, which are outside our control.

Taxes, VAT and mandatory service charges included in the total are itemised on the price breakdown. Optional extras booked on-site (mini-bar, parking, spa, tourist tax where indicated) are billed by the hotel directly.

Depending on the rate you have selected, you either prepay at the time of booking or pay directly at the hotel. The applicable option and amount are clearly shown on the booking screen and on your voucher.

Card data is entered in a hosted, tokenised form provided by our payment partner; Jambo never sees or stores your full card number. When you pay at the hotel, a valid credit card in the lead guest's name is normally required as a guarantee, and some properties may pre-authorise an amount for incidentals.

Each rate has its own cancellation policy, shown before you book and repeated on your voucher. Free-cancellation deadlines are always stated in the hotel's local time — check them carefully if you are travelling across time zones.

• Free cancellation window — cancel from the "My bookings" page and receive a full refund. We confirm the outcome by email once the supplier releases the room.
• After the deadline — a penalty applies, which can go up to the full stay amount. The penalty preview is shown before you confirm cancellation.
• Non-refundable rates — no refund is due except where a mandatory consumer right applies.
• No-show — treated as a cancellation after the deadline and typically charged in full.
• Date or name changes — depend on the hotel's policy and, in most cases, are treated as a cancellation followed by a new booking at the current price.

Refunds are returned to the original method of payment within 5–15 business days of confirmation by the supplier.

• Provide accurate guest names, ages of children, contact details and citizenship at the time of booking.
• Make sure every guest complies with the hotel's house rules, check-in and check-out times, deposit and identification requirements.
• Ensure you and your travel companions meet all visa, health, entry, transit and insurance requirements for the destination.
• Not use Jambo.Travel for any unlawful, fraudulent or abusive purpose, and not attempt to disrupt, reverse-engineer or overload our systems.

The hotel is entitled to require a valid ID for every guest, ask for a credit card as a security deposit, refuse check-in to a guest who does not match the reservation, and enforce its own rules on smoking, pets, additional guests, minimum age and quiet hours. Any additional services you use during your stay are billed by the property directly to you.

Jambo is liable for damages caused by its own material breach of these terms up to a maximum of the total amount you paid for the booking concerned.

Jambo is not liable for:

• acts, omissions, quality of service, overbooking or bankruptcy of the hotel or of Emerging Travel Group;
• events of force majeure such as natural disasters, strikes, pandemics, war, government action, or airline and airport disruptions;
• indirect or consequential losses including loss of enjoyment, missed connections, or the cost of alternative accommodation beyond the amount refunded by the supplier.

Nothing in these terms excludes liability that cannot be excluded under mandatory Dutch or European consumer law.

If something is wrong on arrival — the room does not match what was booked, a promised amenity is missing, cleanliness is unacceptable — notify the hotel first so it has a chance to fix the issue, and contact us at hello@jambo.travel within 30 days of check-out, with photographs and a written description where relevant. We will investigate together with the supplier and reply within 10 working days.

The Jambo.Travel name, logo, design, software and content are owned by Goomla B.V. or its licensors. You may use them only for the purpose of making and managing your own bookings. Any other use — scraping, republishing, framing or commercial reuse — requires our prior written consent.

These terms are governed by the laws of the Netherlands. Disputes may be submitted to the competent court in Amsterdam, the Netherlands, without prejudice to any mandatory consumer rights in your country of residence.

EU consumers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these terms from time to time. The version in force at the moment you place a booking applies to that booking. Material changes to future bookings will be announced by email or with a notice in the app at least 14 days before they take effect.